Return Policy

(A) Prior to returning Equipment for repair or replacement the return must be approved and authorized by the Help Desk (1-800-248-6189). Customer will be issued a returned goods authorization (RGA) number by the Help desk. Onity will not accept Equipment nor any liability for Equipment returned without an RGA number. The RGA number and the Equipment authorized for return must match-up with the Help Desk records for authorization of the return. Each returned shipment of Equipment must have an RGA number and must be packaged with its RGA shipping return label. All RGA and other requirements for return shall apply to Customer's returning of the Equipment to Onity. If Customer returns any Equipment not in compliance with all return requirements, at Onity's discretion, Onity may reject receipt of delivery of the returned Equipment, or charge Customer for repair or replacement, and the cost of shipping and insuring the Equipment while in transit.

(B) When returning Equipment Customer must use a traceable method of shipment (such as UPS® or Federal Express® ground or if cross or advance replacement, via overnight next day or second day delivery). Customer is responsible for the cost of shipping and to insure the returned Equipment for the full value. When shipping the Equipment, Customer is required to print in bold letters both on the outside and inside of each box and package the RGA number, our mailing address and the return address. If a shipment consists of more than one box in a shipment, each box must be numbered and marked "Box ___ of ____ Boxes". Each returned Equipment must be properly wrapped to protect from damage while in transit. Onity will not be responsible for any damage or loss which occurs during transit.

Onity's Return Address:
2232 Northmont Parkway
Duluth, GA 30096

(C) If the Equipment is determined to be defective, the repaired or replaced Equipment will be shipped pre-paid and insured for the full value during transit. If the Equipment is determined by Onity not to be defective or not covered under the Limited Warranty (either out of the warranty period or subjected to misuse, accident or neglect, or installed by a non-Onity certified installer, operated, maintained, repaired, altered improperly, not in conformity to our applicable instructions (including having been integrated with spare parts not authorized by us) or Customer has not been using keycards approved by Onity, or damage to the Equipment occurred during shipment, or the Equipment was improperly packaged, labeled, or returned or otherwise not covered under the Limited Warranty) Customer may be charged for repair or replacement and the cost of shipping and insuring the Equipment while in transit. Onity will not be responsible for damage or loss which occurs during the return of such Equipment.

(D) If a cross shipment or advance replacement is utilized, Onity must receive the Equipment being replaced within fourteen (14) days of Onity shipping the replacement Equipment to Customer. In the event a cross shipment takes place, Customer will be invoiced and a credit will be issued upon receipt of defective Equipment, if returned within the fourteen (14) day period. If the replaced Equipment is received by Onity after the fourteen (14) day period, Customer may be billed the retail price of the Equipment, plus sales tax, freight and shipping charges and insuring the Equipment while in transit. Late receipt of the replaced Equipment will create a delay for repair or replacement for which Onity assumes no liability. In addition, if late receipt of returned Equipment occurs, Onity reserves the right, in the future, to suspend shipping Customer any Equipment or providing services for any account Customer has with Onity.